You can add additional Items to a Guest Account using the following methods: If you use the 'Charge Until Check Out Date' function before the Check Out Date, you risk including future sales in the work in progress posting. This will ensure that the uninvoiced services that you have sold on a particular day (and previous days) will be recorded as work in progress in the Nominal Ledger. This will ensure that Guest Accounts are updated daily with Room charge and Package Items.If you are using the Work in Progress feature, it is recommended that you use methods 1 or 3. If you will use the 'Nightly Maintenance' function at the end of every day, it is recommended that you choose "Automatic" as the Charge option for each Room Type. If the Charge option in a Room Type is "Manual" or "At Start" you will need to use methods 1 or 2 above. It will only run the 'Charge Stay' function for Rooms belonging to Room Types in which the Charge option is "Automatic". Running the 'Nightly Maintenance' Maintenance function with the Charge Stay option selected will in effect run the 'Charge Stay' function (method 1 above) for each Reservation.To add the Room charge and Package Items for an individual Reservation for the entire duration of the stay to a Guest Account, open the Reservation and select 'Charge Until Check Out Date' from the Operations or Tools menu.It will not add Room charges and Package Items for future days to the Guest Account. This function will not usually add Room charges and Package Items for previous days to the Guest Account, but it will do so if you did not run the function on those previous dates. To add the Room charge and Package Items for an individual Reservation for the current day to a Guest Account, open the Reservation and select 'Charge Stay' from the Operations (Windows/macOS) or Tools (iOS/Android) menu. the Shopping Basket records for the Reservation and for the Customer or Guest being invoiced), and the Invoice Number will be copied to those Shopping Basket records.Īdding Charges and Items to Guest AccountsYou can add Room charges together with any Package Items to Guest Accounts using the following methods: When you create an Invoice from a Reservation, the Invoice will be constructed using the relevant Shopping Basket records (i.e. This register is visible in the Webshop module. Please refer to the Guest Accounts (Folios) page for other details about Guest Accounts.īehind the scenes, whenever you add a Room charge or an Item to a Guest Account, this will be accomplished by the addition of a record to the Shopping Basket register. This page describes the various methods you can use to add charges and Items to Guest Accounts, to move Items between Guest Accounts and to remove Items from Guest Accounts. For example, Folio 9 view only shows charges that were reversed due to errors.Īnd the section entitled Folio Appearance lists ways to hide certain types of transactions.Opis dotyczy systemu HansaWorld Enterprise wersja 8.5Īdding and Managing Items on Guest Accounts (Folio Items) The different folio views are examples of ways the system "hides" part of the folio. The following web page may give you an idea about the concept. That's my guess on why the folio in question doesn't seem to be adding up correctly. But, sometimes they might make a mistake and hide a charge that needs to be visible to make sense to the guest. The entire folio must balance or the Front Desk representative can't close out their shift. That can get confusing pretty quickly because some charges also come with 1, 2, or even 3 lines of additional taxes. Then, they need to post a credit to fix the error plus another credit. Being humans, Front Desk representatives sometimes do things like post a charge when they meant to post a credit. The other reason why hiding/splitting is necessary is to fix mistakes. So, the Front Desk will either hide all other charges (food and beverage, for example) or split them into a separate folio. First, some guests need a "clean" folio that only shows room and tax. Every hotel property management system I've seen lets Front Desk representatives hide parts of folio or split them.
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