Please try a simple restart of the computer and try again. Some older Macs will use a 32-bit Kernel which is not compatible with the latest copy of the Telestream Audio Driver.Ĭheck this Apple article to find out if your Mac Supports a 64-bit Kernel: HT3770Ĭheck this Apple Article to find out how to Switch to a 64-bit Kernel if your Mac supports it: HT3773 Using these steps will install ScreenFlow and the included audio driver. Open ScreenFlow and put a check box next to Computer Audio and Install the Audio driver.DMG file, and Install to your Applications folder Mac App Store customers: please visit the Mac App Store Purchase tab to install ScreenFlow.Open Disk Utility from Macintosh HD/Applications/Utilities and Repair Disk Permissions on Drive where the Driver is being installed (usually Macintosh HD).Macintosh HD/System/Library/Extensions/TelestreamAudio.kext.Macintosh HD/Library/Extensions/TelestreamAudio.kext.Manually delete the Telestream Audio driver files from:.Delete ScreenFlow from the Applications by dragging the ScreenFlow icon to the Trash Bin on the Dock. If restarting does not resolve this issue, and the Upgrade message continues to appear even after the installation seems to have completed correctly please follow the next steps to remove the updated copy of ScreenFlow and the Telestream Audio Driver. Restarting your Mac after Upgrading the Telestream Audio Driver will usually resolve issues with the Upgrade process. In some instances after the Upgrade of the driver is complete, the same message displays again when enabling the Computer Audio recording. The Telestream Audio Driver does not get upgraded automatically when installing the new version of ScreenFlow, but instead is upgraded when the Record Computer Audio is used for the first time after the update of the software. When upgrading or updating to a newer version of ScreenFlow it is possible that a new version of the Telestream Audio Driver will be included in the new version.
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